I'm Listening
From conversations, to the natural world, to complete silence, so many of us focus on what's next rather than what is happening now. I'm Listening is a podcast that dissects the importance of listening.
I'm Listening
Customer Service
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Drew Richmond & Brandt Christopherson
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Season 1
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Episode 2
In this podcast we discuss why customers often feel unheard and unsatisfied with customer service. We explore different perspectives and frustrations, including limitations on what customer service representatives can offer and also the importance of listening and being prepared in customer service interactions. Our guest, Angie Wilson, shares her expertise in customer service and highlights tactics to help you get the most out of your customer service experience.
